The Directors, Management and Staff of Mercury Security Management Ltd are guided by the following values;
Our quality standards we take responsibility
the products and service that we deliver to you will be the best in terms of value you receive for the cost to you. We will ensure that we deliver excellence to you and we will respond vigorously to change.
We deliver top Class Customer satisfaction
“Our Customers are King” we are dedicated to giving you absolute customer care. We listen to you and we respect you. We make it our number 1 goal to fully understand your expectations and we endeavour to surpass our customers expectation’s in affordability, quality and on time delivery.
We act with Integrity
in all we do our directors, management and staff are each personally accountable to ensure that the highest standards of behaviour shared with honesty and impartiality is prevailing in all aspects of our transactions with you.
We provide Leadership
the leadership of Mercury Security is founded on talented employees effectively applying professional standards and advanced technology with innovate solutions and sound business management. We give you more value at a lower cost with a site specific solution. We each lead through well trained and competent individuals who have a passion for attention to detail.
We Value our People
we treat each other with respect and we listen and take great pride in the contributions and ideas that come from all. Our continued success in the security world requires us to provide the education, training and development needed to help our people cultivate. Openness and trust is to the forefront in all relationships.
Our Suppliers are regarded as essential team members
we ensure that our suppliers receive the same respect that our customers receive. Our suppliers receive honest feedback on their performance with clear and concise agreements. Our suppliers needs are considered when conduction all aspects of our business.
Our Mission Statement
Mercury Security Management recognises the importance of a clear and transparent mission that delivers an outstanding security service to all clients and creates a business model that meets all stakeholders’ expectations.
Our mission therefore is to
Develop Mercury Security Management with primary business drivers that include: Clients’ Requirements, Client Satisfaction and Service Quality.
We will strive to become our clients’ first choice supplier of Security with our services tailored to suit client budgets and needs without compromising our core values.
In order to achieve our mission we recognise that we must achieve the following critical success factors:
We must have...
- A clear understanding and appreciation of your overall security requirements to ensure our efforts are correctly focussed
- Be considerate of your changing priorities and create solutions with initiative and innovation when circumstances dictate.
- Build a relationship based on trust and respect for our mutual long term benefit
- Motivated, trained and rewarded employees who can deliver our mission and satisfy your requirements.